Refund and Return Policy - House Of Clothes

Refund Policy

If you request a refund, we will credit your account for the purchase price (excluding delivery) once you have returned the item in its original condition and agreed to the terms and conditions. After you return the item(s) to us, you will receive a refund within 10 days.

Orders will be fulfilled based on availability at the time of shipping. In this terms, we maintain our data current. However, if any of your items are unavailable after your order is packed, we will refund you for those things and notify you via email.

Order Cancellation or Alteration

If you want to cancel a recent order, please contact our customer service department within an hour of ordering it. Other than that, you are unable to “CANCEL,” “ADD,” or “CHANGE” goods since orders are processed as soon as they are placed to ensure that you receive your item as soon as possible. You can, however, return or exchange the item as soon as you receive it.

Non-returnable and Non-refundable Items

All original tags and labeling should be affixed to the item(s).
Underwear and intimates are not returnable or exchangeable.
There are no refunds or exchanges on clearance, closeout, or discontinued items.
Items that have been altered or used are not accepted.
If the protective gusset and labeling have not been removed, swimsuit returns will be allowed.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

How To Return a Product

Please contact customer care via email or phone to obtain an RMA after considering the above-mentioned terms and restrictions for returns (return merchandise authorization).
Make sure to include your invoice number, as well as product information and whether you wish to exchange or return the item.
Once you receive an RMA (through email), simply pack the item in a box, label it with the RMA number, and return it to us.
Please notify us by message or email once you have completed the aforementioned procedure.
Once the returned merchandise is received at our warehouse, a credit will be issued.
In the event of an exchange, you will need to place a new order because we do not provide direct replacements.
This procedure could take 5 to 10 days.
All original tags and labeling should be affixed to the item(s).
Underwear and intimates are not returnable or exchangeable.
There are no refunds or exchanges on clearance products.
Items that have been altered or used are not accepted.
If the protective gusset and labeling have not been removed, swimsuit returns will be allowed.

Shipping Returns

To return your product, you should mail your product to: 1 7th street Plainfield CT 06374.

You will be responsible for any shipping expenses associated with returning your item. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.

The time it takes for your returned product to reach you will vary depending on where you live.

Consider using a trackable shipping service or getting shipment insurance if you’re returning more expensive things. We cannot guarantee that your returned item will be received.